I'm writing here as my requests for information are going unanswered on ask.sonos.com.
For weeks now, the number of tracks on Napster has been a fraction of those on the Napster web site.
I had a response from Sonos 10 days ago saying it would be fixed in a couple of days. It wasn't.
6 days ago I requested an update on the thread. None was given.
There's other people regularly reporting the same issue.
I don't mind it not being fixed - sometimes technical and commercial licensing matters will take some time to get resolved, but a lack of response from Sonos is a poor show.
I'm a massive fan, have had the system since 2005 and now have 12 zones.
Come on Sonos, you used to do great customer support.
For weeks now, the number of tracks on Napster has been a fraction of those on the Napster web site.
I had a response from Sonos 10 days ago saying it would be fixed in a couple of days. It wasn't.
6 days ago I requested an update on the thread. None was given.
There's other people regularly reporting the same issue.
I don't mind it not being fixed - sometimes technical and commercial licensing matters will take some time to get resolved, but a lack of response from Sonos is a poor show.
I'm a massive fan, have had the system since 2005 and now have 12 zones.
Come on Sonos, you used to do great customer support.